Frequently Asked Questions
If you have any other queries that are not answered below or in the specific pages across the website you can send your query to firstname.lastname@example.org
A message from Lee Masters, Show Director (Monday 21 September 2020)In response to the ongoing Covid-19 pandemic and the recent Government directives in regards to the pandemic, the 2020 Lancaster Insurance Classic Motor Show, with Discovery will be postponed. The current Covid-19 climate has created uncertainty for both our exhibitors and visitors. With the weeks now counting down towards our open date we have taken the difficult decision to postpone this year’s event.
As a team, we are extremely disappointed as we have done everything within our power to try and make it happen. We want to thank all our partners, clubs, exhibitors, visitors and suppliers who have supported our endeavours to bring the show to you this year. We understand that this decision will be a disappointment to many people who eagerly await the Classic Motor Show each year and look forward to when we can get together again.
While we won’t be coming together as a motoring community this year within the halls of the NEC, to celebrate the classics we love, we will continue to share stories, memories and news across our digital platforms.
Silverstone Auctions will also continue as scheduled with what is due to be their biggest and best sale yet. We also will be honouring our commitment to help the Sporting Bears Motor Club raise funds for their chosen charities and hope the community will continue to support them as you have done so generously in past years.
I have a ticket to the show, what are my options?
For those of you that have bought tickets to the show you have the option of transferring you ticket to one of our future events.
How will this work, what do I need to do?
If you wish to transfer your tickets to Lancaster Insurance Classic Motor Show 2021 you don’t need to do anything! Your booking will be carried over automatically to the equivalent ticket on the corresponding date next year.
If you wish to transfer your ticket to Practical Classics Classic Car & Restoration Show 2021 please refer to the email sent from SEE Tickets, following this announcement, regarding this transfer process.
I am a trader/autojumbler with a stand at the show, what do I need to do?
All stand and sponsorship bookings will be transferred to the 2021 dateline.
What to do next:
You don’t need to do anything at this stage as all stand and sponsorship bookings will be transferred to the 2021 event. If you have any specific queries about the 2021 show, then please contact your usual stand sales representative.
I have a club stand, what do I need to do?
You don’t need to do anything at this stage. All clubs will be invited to reapply to be a part of the Classic Motor Show 12-14 November 2021. Further details will be issued later in the year by Alison Judge, our club coordinator.
If you have any further questions please contact the team:
Robbie McBride, Sales Manager, +44 (0)20 7384 8062, email@example.com
Romone McCrae, Senior Sales Executive, +44 (0)20 7384 7786, firstname.lastname@example.org
Helen Morton, +44 (0)7545 160 353, email@example.com
Alison Judge, +44 (0)7500 695 531, firstname.lastname@example.org
Look out for your email from See Ticket regarding your ticket options or for general queries contact email@example.com
Watch out for scams
Scammers are using the current situation to try and persuade exhibitors to ‘buy’ attendee lists. Please be assured we never share our data with any third parties and never will. The only way to reach the Classic Motor Show audience is by including a promotion or offer in our Motor Events Offers email or by having a story featured in our show newsletters.
GeneralQ: When is the show?
A: The show runs for three days from Friday to Sunday November. The 2021 show dates will be 12-14 November.
Q: What are the show opening times?
A: Friday 9.00am – 6.00pm
Saturday 8.30am – 7.30pm
Sunday 9.00am – 5.00pm
Q: What are the dates of next year's event?
A: The dates for the Classic Motor Show 2021 will be 12-14 November.
Q: Can children come to the show? Are there any restrictions?
A: Yes. The show is an event for all the family and welcomes all ages. Children under 5 can enter the show for free. Children over 5 must purchase a ticket. Anyone under the age of 16 must be accompanied by an adult.
Q: Can I bring my dog?
A: There is a strict no dog policy at the NEC with the exception of police and assistance dogs.
Q: Will there be interpreters for the deaf and hard of hearing?
A: Interpreter services will be confirmed nearer the show but we usually provide an interpreter at the Live Stage on Saturday.
Q: Is there a charge to look around Silverstone Auctions?
A: Yes. In addition to your show entry ticket, you will need to purchase an auction catalogue to be able to enter the auction. The cost of a catalogue is £10 and admits 2 people. Find out more about the auction on the Show Highlights page.
Safety & SecurityQ: What measures are being put in place to run the show inline with government guidelines against COIVD-19?
A: Clarion Events has collaborated with other event industry leaders to create the All Secure Standard, a document that outlines all the measures required for an event to be able to open its doors. These can be viewed on our Keeping You Safe page.
Q: When will tickets be on sale?
A: Tickets are available to purchase online now. Full details can be found on the Ticket Information page.
Q: How much are tickets?
A: There range of ticket options available. Full details can be found on the Ticket Information page.
To save time and money we would recommend booking your tickets in advance.
Q: Can I buy tickets over the phone?
A: The ticket hotline is currently unavailable due to the office safety measures in place at our ticket sellers. Tickets can be brought online. Full details can be found on the Ticket Information page.
Q. I'm having issues with my booking. Who should I contact?
A. For any regarding your ticket purchase, either during booking or afterwards please contact SeeTickets, our ticketing agent. They can be contacted using their Customer Service Portal. Full details can be found on the Ticket Information page.
Q: Can I buy tickets on the door at the show?
A: Yes, tickets are available to be purchased on the door, however, to save you time and money buying in advance is altogether more convenient and offers better prices. Full details can be found on the Ticket Information page.
Q: Can I book a ticket for my carer?
A: Yes, if you have a disability that restricts your ability to attend the show on your own to the extent where a helper is needed, then a carer is admitted free of charge. Full details on arranging their ticket can be found on the Ticket Information page.
Q: I have brought a Print at Home ticket, can I just show my ticket on my phone?
A: We would prefer you to print your Print at Home ticket this before you arrive. However if you don't have the facility available to you to do this we can scan your ticket directly from your phone.
Q: As you are selling tickets by time slot does that mean I am limited to a certain amount of time at the show?
A: When buying your ticket/s you will need to select your entrance time slot. This half hour window is the time you need to present yourself at the selected entrance hall outlined on your ticket. You are welcome to stay for the remained of the day at the show.
Q: Does the entrance I choose limit me to see that hall only?
A: The time and entrance printed on your ticket is there to define when and where you enter the show in order to manage the flow of visitors and get everyone into the halls in a managed way. Once you are in the halls you are free to navigate the entire show, following the route/s indicated on each aisle.
Travel & Venue
Q: What is the best way to get to the NEC?
A: There are several options available to get to the NEC. Full travel details can be found on the Plan Your Visit page.
Q: How much is parking?
A: Parking at the venue is operated and managed by the NEC (not the show). Visit the NEC website for more information and to pre-booking your space. Parking for the show is available 3 month prior to the event open date.
- Pre-booking is available for £12 per car, saving you money when you book online in advance.
- Paying on-the-day costs £16 per car and you could be subject to queuing.
- Motorcycles parking is free.
- Disabled parking bays for blue badge holders are available and are allocated upon arrival by NEC traffic staff. Disabled parking is charged at the standard parking rate.
Q: Is there a cloakroom available?
A: The NEC has cloakroom facilities near the hall entrances to the show. There is a small charge for this service. Please note that in light of COVID-19 social distancing measures this service may be reduced or restricted at the show this year. We will update this when we have further information.
Q: Where can I eat?
A: There are food outlets all around the halls offering everything from sandwiches to full 3-course meals. Further details can be found on the Plan Your Visit page.
Q: Can I bring my own food?
A: Yes. You can eat your own food in the public spaces inside the halls or the foyer areas between the halls.
Q: Are there hotels near the NEC?
A: There are a selection of hotels around the NEC venue and many more across Birmingham. Full details can be found on the Plan Your Visit page.
IMPORTANT NOTICE: NHS TEST AND TRACE – COVID 19
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