FREQUENTLY ASKED QUESTIONS
Any further questions? If you have any other queries that are not answered on this website then please be sure to ask us directly. Please email your query to email@example.com and we’ll get back to you as soon as possible.
Q: When is the show taking place?
A: The show will take place across three days from Friday 8 to Sunday 10 November 2019
Q: What are the show opening times?
A: The opening times are as follows:
Friday 8 November 2019: 10.00am – 6.30pm
Saturday 9 November 2019: 9.00am – 6.30pm
Sunday 10 November 2019: 9.00am – 5.30pm
Q: How much are tickets to the show?
A: There are a wide range of ticket packages available including different prices for advance tickets and on the door tickets. To save time and money we would recommend booking your tickets in advance - to see the all the ticket packages available please click here.
Q: What is the ticket hotline?
A: UK Visitors please call: +44 (0)8712 301088 - calls to this number cost 13p per minute plus network extras.
Group bookings call: +44 (0)8444 124650 | International visitors call: +44 (0)1142 249 774
Q. I'm having issues with my booking confirmation. Who should I contact?
A. It would be best to get in touch with SeeTickets, our ticketing agent. It may be that your confirmation hasn't reached your inbox but the team will be able to resend this for you and answer any other ticket questions you have.
Customer Service page: www.seetickets.com/customerservice
Tel: 08712301088 - please note, calls cost 13ppm.
Q: Can I buy tickets on the door?
A: Yes, tickets are available to be purchased on the door, however, to save you time and money buying in advance is altogether more convenient and offers better prices. To book your advance tickets click here.
Q: Can I book a ticket for my carer?
A: If you have a disability that restricts your ability to attend the show on your own to the extent where a helper is needed, then a carer is admitted free of charge. If you book over the telephone on the ticket hotline +44 (0)8712 301 088) then you can book both the assisted access visitor's ticket (at standard ticket price) and also your free carer's ticket and opt to have them posted out or emailed to print at home. Simply tell the ticket agent that you wish to book an assisted access and carer ticket(s) and then you will need to bring proof of your disability with you to the show. If you choose to book online, there is no option to book a carer's ticket at the same time as this system would not work online. In this instance, if you book your disabled ticket (as per standard ticket price) then you can collect a free admission ticket for your carer when you arrive at the NEC on the door.
Q: What is the best way to get to the NEC for the Lancaster Insurance Classic Motor Show, with Discovery?
A: There are several options available to travel to the NEC, with Birmingham being situated right in the middle of England and has great transport links. Click here to find out the easiest ways to travel to the show!
Q: How much is parking?
A: Motorbike - Parking your motorbike at the NEC is free.
Car - The NEC are operating a new parking system so if you book in advance, not only will you save time by not queuing to pay, you will also pay the same parking fee as last year of £12. If you pay on-the-day you could be subject to queuing and paying more.
This is a charge levied by the venue (The NEC) and not by the show. There are shuttle buses running from the NEC car parks to the halls.
For more information on Car Parking and to pre-book your space, please click here www.thenec.co.uk/visiting-us/car-parking
Car Parking Tips
- Some visitors prefer to park at, or close to, a local train station (one that runs through Birmingham International of course) and do the last stint by train.
- Some local/regional stations will have free car parks, some will be a bit cheaper than the NEC, some will have on-road parking close by. The added benefit of approaching like this should mean less chance of getting caught in any traffic congestion around site or on the surrounding M42/M6 at peak times (i.e. when everyone's arriving/leaving). You'll have to check with the regional stations/routes.
- Some people prefer to park at Birmingham International Station (1300 spaces with covered walk through to NEC Halls), usually saving a couple of pounds, but you'll need to get there early.
- Car share - there's bound to be someone else close to where you are coming to the show. Check with car clubs, local forums, message boards etc.
Q: Where can I eat?
A: There are food outlets all around the halls offering everything from sandwiches to full 3-course meals. Of course, prices vary accordingly.
Just outside all the halls on the Piazza, there is lots of freely available seating to use if you would like to bring your own lunch. There's no problem leaving the halls - you'll get your hand stamped on exit allowing you back in!
Q: Can I bring my dog?
A: There is a strict no dog policy at the NEC with the exception of police and assistance dogs.